FAQs

What is eSIM?

An eSIM (embedded SIM) is a digital SIM that allows you to activate a cellular plan without having to use a physical SIM card. It is embedded directly into your device, providing flexibility and ease of use for travelers.

An eSIM works by downloading a digital profile from your eSIM provider. This profile allows your device to connect to the mobile network, just like a physical SIM card would. Simply scan the QR code provided by your eSIM provider to activate the service.

Dual SIM refers to the capability of a device to support two SIM cards simultaneously, which can be a combination of a physical SIM and an eSIM or two eSIMs. This allows you to have two different phone numbers or data plans on the same device, making it convenient for managing personal and travel needs.

If your QR code doesn’t work, ensure that your device is compatible with eSIM technology and that you have a stable internet connection. If the issue persists, contact our customer support team for assistance. We are here to help you get connected as quickly as possible.

You should activate your eSIM just before you need to use it, ideally once you arrive at your destination. This ensures that you maximize the validity period of your data plan. Activation is quick and can be done by scanning the QR code provided with your purchase.

Yes, you can use WhatsApp VoIP calls with your eSIM. As long as you have a stable internet connection through your eSIM data plan, you can make and receive WhatsApp calls just like you would with any other internet connection.
Yes, you can share a hotspot with your eSIM. Most devices that support eSIM technology also support mobile hotspot functionality. This allows you to share your eSIM’s data connection with other devices, such as laptops or tablets, ensuring that all your devices can stay connected while you’re on the go.