Last updated: June 29, 2024
At Simlss, we strive to provide high-quality eSIM services that meet your needs. However, if you are not satisfied with your eSIM purchase and have not used it, you may be eligible for a refund under the following conditions:
Refund Eligibility
- Unused eSIM: To qualify for a refund, the eSIM must be completely unused.
- Within 30 Days: The refund request must be made within 30 days of the purchase date.
How to Request a Refund
- Contact Us: To initiate a refund, please contact our customer support team at info@simlss.com with your order details and the reason for the refund request.
- Verification: Our team will verify that the eSIM has not been used and that the request is within the 30-day period.
- Processing: Once verified, we will process your refund. The refund will be issued to the original payment method used for the purchase.
Important Notes
- Refunds may take 5-10 business days to appear in your account, depending on your bank or payment provider.
- If the eSIM has been used in any capacity, it will not be eligible for a refund.
- This refund policy applies only to purchases made directly from simlss.com.
If you have any questions or need further assistance, please contact us at info@simlss.com.
Thank you for choosing Simlss!